– 100% SATISFACTION – Hassle-free, no messing about, Returns Accepted! (Scroll down for more info)
*PROCESSING YOUR ORDER*
Every item we sell is ‘made to order’. This means that we don’t keep a large stock of pre-made products, but instead make each one as the order comes through. Why do we do this? As we offer customisation and personalisation we prefer to create each order after it has been received. This means that your item has JUST been made for YOU. It hasn’t been squished in to a box for months, pondering the purpose of it’s own existence.
We dedicate our time to really focus on each item individually, and craft something we would be proud to send to you. Because of this, we take a little longer than your generic online shop, so we ask for 3-5 days before the item will be dispatched. Sometimes we may be able to offer a quicker turnaround but some items, especially customised ones may take a little longer depending on the specifics. If you need to know how long your order will take, simply pop us a message and we will get back to you as soon as possible.
You’re already parting with coin for the item, why pay extortionate amounts for delivery!
To help you save costs we will automatically use shipping methods that are fast and reliable but economically affordable. You should be able to select alternative shipping methods on checkout, but if you require a specific service then please let us know and we will give you a list of methods and prices available.
We want you to love our products, and we want to keep you happy. So if you aren’t happy with the item because it wasn’t as expected, then we will do everything we can to resolve the issue.
Reasons for returning:
– The item may have been damaged in transit.
– Design is different from what was ordered.
– Item has been shipped with a hamster – I didn’t order a hamster
– I changed my mind and don’t want it any more.
– I changed my mind and don’t want it any more. (But I do want a hamster.)
– Another reason (Will have to be accepted before a refund or replacement can be accepted.)
Refunds & Replacements:
In some cases you will be issued a full refund for the initial purchase of the item and shipping paid to receive it. In other cases, for example if it is down to an accidental order, or a change of heart, shipping cannot be refunded. We will happily replace the item for you if you wish, but in some cases for orders outside of the U.K you will need to pay for shipping of the replacement. Unfortunately we cannot refund the cost of shipping to return the item as it is in your hands to which method of shipping you use.
Refunds and replacements can only be accepted if we receive the returned item in the same condition it was sent in.