PRIVACY POLICY

Last Edited: 28.11.2018

Who We Are

The Realm One website is committed to maintaining the trust and confidence of our visitors and dedicated to the privacy of data submitted. In accordance with GDPR laws, we want to provide full transparency with our visitors by detailing what data we collect and / or store, why we need this information and how it is handled and kept secure. This policy outlines this in specific detail and so we encourage you to read on and only navigate this website if you are in acceptance of this policy. The submission of any data on this website will require consent from the visitor by checking a consent confirmation button / checkbox before the submission can be sent. By consenting, you are formally acknowledging that you have read this Privacy Policy and are giving full consent to the collection, handling and storage of that data as outlined here.

 

Types of Data We Collect

 

Website Cookies:

Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognise your browser and capture and remember certain information. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. For example, by allowing cookies, our website can remember the items you have saved in your basket for the next time you visit. Cookies are required for our shopping cart to function. You will not be able to add items to your basket and checkout without essential cookies enabled. This optionally applies to all fields of submission across the website. The search feature of the website may also remember previous searches for you or preferences of selection previously chosen. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. By clicking any link on the site, a visitor is consenting to our storage of cookies. By default most cookies are only stored for up to 30 days and are automatically removed after that but if you wish to enquire about a specific cookie on our site, or have noticed a a fault with anything related to cookies that may require our attention please contact us so we can resolve the issue.

 

Google Analytics:

When someone visits our website we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, understand what products are popular and where we can improve things. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. We also use a new feature of Google Analytics that ensure your I.P Address remains anonymous within this data. 

 

 

Contact Form:

Our Contact Form on the Contact Page, requires Name, Email and comment information. Any data you submit through this contact form is not visible to other visitors or shared with anyone other than the necessary recipients within Realm One administration. Although we do everything can to keep all site data secure with encryption provided by the server, the form itself is provided by a trusted third party form plugin so we ask that you do not use this form to disclose sensitive data. Any data you submit through this contact form is not visible to other visitors or shared with anyone other than the necessary recipients within Realm One administration. The Realm One website does not log or store contact form submissions but data submitted will be held on emails within secure administrative email accounts. In this case all submissions go to support@realmonestore.com which can only be accessed by a single designated administrator, who is professionally responsible for the handling of this data from this account. As a contact form submission can only be sent by ticking the consent button, consent of handling that data is automatically proven upon submission.

 

Custom Loot Form:

The Custom Loot Form is designed to make it easy for visitors to request a personalised designs or change to one of our items. This form is located on a different page but the policies for this are exactly the same as our primary contact form. As the same policies apply, please read about our contact form above for more information on how this form is also handled.

 

Online Store Account:

The Realm One Store is built on the popular WooCommerce for WordPress platform. This also gives us the facility to provide you with the option to register and and store login information as an alternative to checking out as a guest. This services acts like the majority of other online store accounts, where your name, contact information, billing and shipping information will be stored. The account system is integrated directly with WordPress and although it is a trusted platform, you should still make sure to choose a strong password. A simple google search will assist you on how to create strong passwords online, but we recommend using a lengthy password longer than 7 characters with a mixture of numbers, letters, symbols, upper and lowercase and as always this should never be shared with anyone else. We have security features in place to protect your information, but if someone has access to your password, we are unable to prevent their access unless you inform us that your account has been breached. We also provide the option to save payment method information to save  to save you re-typing card details on multiple visits. This sensitive data is not stored by our website or accessible by other users or administrators. This data is completely handled by our secure payment gateway ‘Stripe’. When placing an order, you will also have the option to pay via Paypal. Please visit the PayPal website to learn more about their data protection policies. We also store information such as names, addresses, IP addresses and contact information. We do not share address information with anyone other than postal services as they will obviously see your address on the label when we send off an item. However they do not know the specifics of the item inside you have ordered only the generic category of the item such as ‘Clothing’ as required for customs labels. When you checkout as a guest, your information will still be stored on our website along with your order so that we can quickly identify who the order belongs to and where it needs to go. However, unless you choose to create an account, this information will not be stored under our users database. You have the right to remove your information or delete your account at any time along with changing your password. You will be able to amend your information in the account page of the website once logged in, however if you would like your account completely removed then please feel free to contact us and we can assist you with that.

 

Online Store Orders:

The Realm One Store uses WooCommerce as mentioned above to handle and store order information. We need this information to provide users with the service of processing an order specific to the items purchased, shipping details, billing details, and correspondence information. This includes addresses, contact information such as email and / or phone, along with the items purchased, specific requests and the IP and data and time of the order. We will also notify you via the email associated with the order of any updates to the order including but not limited to confirmation of order and completion of order / notification of dispatch. We may need to contact you concerning your order if there are any other updates you need to know about, but we will not use your email address to send out additional marketing correspondence unless you have opted in to our newsletter. We use a Secure payment gateway called ‘Stripe’ to handle all card transactions. This sensitive card data you use to place your order is not handled or stored by Realm One in anyway and goes directly through Stripe. Our accounts with them allow us to view transactional information required to run the shop but no card details are accessible. Stripe also uses a secure tokenization system allow you to save card details for later. Even though you can add and remove payment methods from your account, this information is not stored or handled by our website. All Paypal transactions are handled by Paypal. 

 

Online Store Reviews:

The Realm One Store uses the WordPress comment system integrated with Woocommerce to handle and store reviews for items purchased. Reviews can only be left by verified buyers by leaving a review whilst logged into the account they used to purchase an item. Reviews log and store the Email address associated with the account of the review, along with IP address and review content. The same policies for our other form submissions also apply for this too.

 

Newsletter:

We use the highly popular Mailchimp to handle email marketing. To comply with new GDPR rules when it comes to newsletter subscriptions, we now require a ‘double opt-in’ system to subscribe. This means that when you subscribe using the form on our website, you will then receive an email to confirm your subscription. If you do not confirm this then you will not be subscribed. Existing subscribers, have or will be notified of these changes before the 25th May 2018 and will automatically removed from the mailing list unless they re-opt-in to receive it. Thanks to Mailchimp’s ease of use, you can unsubscribe or change your details at any time with these options available at the bottom of all Newsletter emails.

 

Social Streams:

We use a popular social stream plugin to display social feeds from our social media account. Whilst this doesn’t collect any data from you directly, it does publicly show any posts that we have shared, and logs likes and comments. This is handled by the policies of those specific social media platforms themselves, but if you have an issue with anything displayed on this website through association of those accounts then please contact us via our contact page form.

 

Use of Data

  • To provide and maintain a feature of the website
  • To notify you about a change to the website or policies that may directly affect you
  • To allow you to participate in interactive features of the website if you have selected to do so
  • To provide visitor support if requested
  • To collect analysis or valuable information so that we can improve the website
  • To detect, prevent and address technical issues
  • To monitor the usage of the website
  • To collect and store account information to provide a more convenient shopping experience and eCommerce service.

 

Storage of Data

 

All data is stored on a secure server with a variety of security measures in place. Any data submitted or gathered through the use of this website that requires storage is only used for the purpose of usage analysis, service maintenance, specific content updates and to provide a service for online store accounts and order systems. For example, a comment or review on a product is designed to be submitted with full awareness that it will be made public and will need to be stored within our database to appear to other users on the front end. Any data that you consent to submit to our website will be stored for an unspecified amount of time. We intend to keep this data available for as long as the website exists. However we are not obligated to hold this data indefinitely and any data submitted or logged may be removed at any time. By default, cookies are only stored for up to 30 days and are automatically removed after that. We also schedule regular backups of website files and databases. We do this as to protect and restore the website content in the result of a technical issue. These backups, as facilitated by trusted plugin UpdraftPlus, are stored off the main server, in a secure password protected cloud storage account accessible only to the administrators of this website.

 

Disclosure of Data

 

We cannot control the use of any information or data that you have chosen to share publicly through this website. However we will never share or disclose private information that we store administratively, unless legally obligated to.

 

Security of Data

 

The security of your data is important to us, but please remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we do everything we can to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We use a secure server with features including but not limited to SSL technology. Our directories and databases are password protected to safeguard all information. In the unlikely event of a site wide data breach we will correspond with the relevant authorities immediately, and notify our users within 72 Hours.

 

Your Rights

 

You have the legal right to amend, correct or delete any information / data you have submitted through the use of this website. As we don’t use user registrations or hold accounts on this website, there are no stored controls or settings that you can access directly to remove something you have submitted in every case. Our Comments system may allow you to edit or remove a comment within a certain amount of time, but this may not always be possible and so we ask you to make any requests through the contact form on our contact page. If you would like us to send you a copy of any / all data that you have submitted through use of this website, edit or amend any information or delete any / all of data submitted then you can request this by contacting us here: https://realmonestore.com/contact/ *We may ask you to verify your identity for certain requests to be accepted.

 

Links to Other Sites

 

You may find external links throughout our website that will send you to another site. We can only advise that you visit any external link at your own discretion as we cannot control the content of these site, or protect you under our own policies. If you find any link to be broken, inappropriate, or wish to know more about it before clicking it, then please contact us.

 

Your Consent

 

By using this website you are consenting to the policies detailed on this page. However to make consent of form submissions more transparent, we have included a required radio button / checkbox that will need to be ticked before you submit any data. As this data can only be submitted by ticking the consent button, consent is automatically proven for all comments and reviews posted and logged including contact form submissions.

*Important* You can only legally give consent if you are 13 years of age or older. Any data submitted by a person younger than this age will require the consent of a legal parent or guardian provided in writing. If you believe someone below this age has submitted data then you can inform us via our contact form. Any data submitted by a user below the age of consent will be deleted by legal obligation.

 

Changes to Our Policy

 

We maintain the right to amend this policy at any time and may update it from time to time. Any changes made to this policy will be added to this page. The top of page will show the date of the latest policy.

 

Contact Us

 

If you have any questions regarding this policy you can contact us by filling out the form here: https://realmonestore.com/contact/

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